SHOPPING GUIDE

Thank you for visiting the SERIOUS CERAMIC Official Online Store.
This guide explains the ordering process, delivery details, and important notes from purchase to delivery.

About Orders

Orders can be placed 24 hours a day through the product pages on this Website.
After completing your order, an Order Confirmation Email will be automatically sent to your registered email address.

• If you do not receive the email, please check your spam folder or confirm that your email address was entered correctly.

Membership Registration

Membership registration is required to make a purchase.
By registering, you can easily review your order history and smoothly enter delivery information for future purchases.

Payment Methods

The following payment methods are available:

• Credit Card (Shop Pay)
• Bank transfer

• Available payment methods may vary depending on your environment or region.

Shipping

Shipping Areas

We ship both within Japan and internationally.

• For international shipping, shipping fees, delivery times, customs duties, and import taxes vary depending on the destination country or region.
• Any customs duties or import taxes incurred are the responsibility of the customer.

Shipping Carrier

Orders will be delivered via a carrier designated by the Company.

Shipping Timing

Orders are generally shipped within [X] business days after confirmation of your order and payment.

• Please note that shipping may take longer depending on inventory or production conditions.

Shipping Fees

Shipping fees vary depending on the delivery region, quantity, and packaging method.
Please confirm the shipping fee on the checkout screen before completing your order.

Returns and Cancellations

Due to the nature of the products, returns, exchanges, or cancellations due to customer convenience are not accepted after an order has been confirmed.
However, we will accept returns or exchanges only in the following cases:

• The product is damaged or defective
• The delivered product differs from the order

Please contact us within 7 days of receiving the product and provide photos clearly showing the condition.
If the issue is attributable to the Company, replacement shipping costs will be borne by us.

Important Notes About Products

• Due to the characteristics of ceramic tiles, variations in color, texture, and dimensions may occur.
• Color variations may occur between different production lots.
• Product colors may appear different depending on your monitor or viewing environment.

Please review and understand these characteristics before making a purchase.

Sample Purchases

Samples can be purchased starting from a single tile.
Samples are provided to allow customers to confirm actual texture, color, and size.
Returns or exchanges for samples are not accepted.

Inquiries

If you have any questions, please contact us via the inquiry form on this Website.

Changes to This Shopping Guide

The contents of this Shopping Guide may be updated without prior notice.
Please refer to the Website for the most current information.