LEGAL NOTICE

Seller

Seiwa Ceramics Co., Ltd.

Product Prices

Please refer to the prices displayed on each product page (tax included).

Additional Fees

• Shipping fees (vary depending on destination and quantity)

• Please refer to the Shopping Guide for details.

Payment Methods

• Credit Card (Shop Pay)
• Bank transfer

• Available payment methods may vary depending on your environment or region.

Payment Timing

For credit card payments, charges are processed in accordance with the terms and conditions of your card issuer.

Delivery Timing

Products will generally be shipped within [X] business days after confirmation of your order and payment.

• Please note that shipping may take longer depending on inventory status or production conditions.

Returns, Exchanges, and Cancellations

Due to the nature of the products, returns, exchanges, or cancellations due to customer convenience are not accepted after the order has been confirmed.
However, we will accept returns or exchanges only in the following cases:

• The product is damaged or defective
• The delivered product differs from the order

Please contact us within 7 days of receiving the product.
If the issue is attributable to the Company, replacement shipping costs will be borne by us.

Defective Products

If a defective product is found, please contact us within 7 days of receipt.
After confirming the condition, we will replace it with a non-defective product.

Sales Quantity Limits

Some products may be subject to quantity limits.
Please check each product page for details.

Notes on Product Appearance

Due to the characteristics of ceramic products, color, texture, and finish may vary slightly from piece to piece.
In addition, actual product colors may appear different depending on photography conditions or monitor settings.
Thank you for your understanding.

Sample Purchases

Sample purchases are available from a single tile.
Samples are provided for confirming texture and color, and are non-returnable and non-exchangeable.

Validity of Orders

Orders are considered final upon completion of the purchase process.

Sales Areas

Japan and overseas

Availability of international shipping, shipping fees, delivery times, customs duties, and import taxes vary by destination country or region.
Please refer to the Shopping Guide for details.